Payment Policy
At Brand Chemical & Supplies, we aim to make your purchase as secure and transparent as possible. Because we deal with large-scale industrial assets and custom fabrication, our payment structures are designed to protect both the consumer and the integrity of the production process.
1. Accepted Payment Methods
We currently accept the following secure payment methods:
Electronic Funds Transfer (EFT): Our preferred method for all transactions.
Bank Guaranteed Cheques: Subject to a 7-day clearing period before any work commences or stock is released.
Secure Online Payments: Available via our secure gateway for smaller accessories or holding deposits.
Note: For security reasons, we do not accept Cash on Delivery (COD) or cash payments at our depots.
2. Payment Structure
To manage the high cost of raw materials and specialized logistics, the following payment schedules apply:
| Project Type | Payment Required | Timing |
| Stock Units | 100% Upfront | Prior to dispatch |
| Custom Builds | 50% Deposit | To commence work |
| Custom Builds | 50% Balance | Prior to delivery/loading |
| Rentals | 1st Month + Security Deposit | Prior to delivery |
3. Transaction Security
Your financial security is our priority:
Encryption: Our website uses SSL (Secure Socket Layer) encryption to protect your personal and financial data.
Verification: For high-value EFTs, we require a Proof of Payment (POP) sent directly from your banking app to our official accounts department email.
POPIA Compliance: All personal and financial data is handled in strict accordance with the South African Protection of Personal Information Act.
4. VAT (Value Added Tax)
All prices displayed on https://brandchemicalsupplies.com/ and quoted in formal documents are inclusive of 15% VAT unless explicitly stated otherwise. A valid South African Tax Invoice will be issued for every transaction.
5. Quotation Integrity
Due to the fluctuating costs of steel and transport fuel in South Africa, quotations are valid for 7 calendar days.
Prices are only locked in once the deposit or full payment has cleared in our bank account.
6. Refund Processing
In the event of a cancellation or return, refunds will be processed via EFT into the original account used for payment within 7–10 business days.
