Privacy Policy
Brand Chemical & Supplies is committed to protecting the privacy and security of our clients’ data. This policy outlines how we collect, use, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and international data protection standards.
1. Information We Collect
We collect information necessary to fulfill your orders and provide technical support:
- Identity Data: Name, job title, and company affiliation (e.g., laboratory, farm, or production facility).
- Contact Data: Email address, telephone number, and physical delivery address.
- Financial Data: Bank details for EFT refunds and tax invoice requirements.
- Technical Data: IP addresses and website usage statistics via cookies to improve our online catalog and ordering system.
2. How We Use Your Data
Your information is used strictly for professional and administrative purposes:
- Order Fulfillment: Processing transactions and arranging courier delivery for your equipment.
- Technical Support: Maintaining a record of your instrumentation (e.g., serial numbers of your LAQUA WQ-300) to assist with future calibrations or warranty claims.
- Communications: Sending important safety updates, product recalls, or technical bulletins regarding the chemicals and standards you use.
- Compliance: Meeting legal and tax obligations under South African law.
3. Data Security
We implement industry-standard security measures to prevent unauthorized access, disclosure, or alteration of your personal data:
- Encrypted Storage: Digital records are stored on secure servers with restricted access.
- Limited Access: Only authorized employees who require your information to perform a specific task (such as billing or technical support) are granted access.
- Confidentiality: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Third-Party Sharing
We only share your data with trusted partners essential to our operations:
- Logistics Partners: Sharing your contact and address details with our couriers to ensure successful delivery.
- Regulatory Bodies: When required by law or to assist in preventing fraud.
5. Your Rights (POPIA Compliance)
Under the POPI Act, you have the following rights regarding your information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You have the right to update or correct any inaccurate data.
- Deletion: You may request that we delete your data, provided it is no longer required for legal or contractual obligations.
- Objection: You may object to the processing of your data for direct marketing purposes.
6. Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact our Information Officer at:
Brand Chemical Supplies
Contact Details:
Landline: 021 569 5044 | 083 279 8073
Mail: support@brandchemicalsupplies.com
Address: 10B Voortrekker St, Mossdustria, Mossel Bay, 6510
